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Internet Faxing
If your company has multiple sites and has a FaxPress or FaxPress Premier server installed at these sites, you can use CIF to send faxes from users located at one site to users at another site straight through CIF without using a public telephone line system.
To use internet faxing, both the sending and receiving FaxPress servers must have TCP/IP configured and enabled. Client workstations do not need to have TCP/IP enabled. If you use an intranet, both the sender and receiver Local Area Networks must have a permanent connection to the Internet.
The CIF function transfers fax job files in PCX format across the Internet. Both the sending and the receiving sides must be using FaxPress for CIF to work. CIF can be enabled or disabled from FaxPress.
If CIF for incoming job is enabled: When FaxPress receives a CIF job, if the job’s fax number matches its own fax number (according to line settings) then the fax job will be stored in the “assign line to user” incoming fax queue. By default, assign line to user is our “Unaddressed” user. Otherwise, fax job will be put in Outgoing fax queue and fax it out based on the provided fax number in the incoming fax job. If the fax number in the incoming fax job contains T-30 Sub-Addressing (e.g. 408-852-8103#1234##), incoming fax will be routed to the specific user’s mailbox based on the matching mail box ID (e.g. 1234).
So that a fax server knows when to use internet faxing and when to just use its own phone lines, you must create configuration tables that associate remote fax numbers with remote FaxPress servers. On the transmission side, FaxPress uses the routing table to identify the correct destination IP address of the receiving FaxPress. It uses the “fax number” provided by the fax job initiator to locate the matching IP address in the routing table. The routing table is sorted based on fax number.
You can configure a local FaxPress server to use a remote unit to:
| ■ | Fax all faxes addressed to another country |
| ■ | Fax all faxes addressed to another area code within a country |
| ■ | Fax all faxes addressed to a specific fax number prefix within a country and an area code |
| ■ | Fax all faxes addressed to a specific fax number |
You can also configure you CIF to resend the fax over a local phone line if acknowledgment is not received from the remote FaxPress server within a specified time period.
To configure your server to process incoming and outgoing faxes through the internet, follow these steps:
| 1. | In the Outgoing Faxes area, click the box to Send faxes through the Internet Fax. You can also elect to: |
| ■ | Use internet fax also for local calls (without a long distance prefix). |
| ■ | Send fax through local phone lines. . .if you want FaxPress to send failed internet faxes over the phone lines, check this option, then enter the amount of time to wait for acknowledgment. Failed outgoing internet faxes are those faxes that FaxPress has not received a delivery acknowledgment from within the time you specify. |
| 2. | To receive internet faxes in the Incoming Faxes area, click the Allow this FaxPress to receive internet faxes. You can now click the appropriate radio buttons specify delivery locations: |
| ■ | Deliver directly to local users (this is the most common usage), or |
| ■ | Use as Gateway to other Internet Fax systems. If this is enabled, faxes will not be delivered to local users or over the phone lines. |
When CIF for outgoing fax is enabled, a CIF routing table is created. When using FaxPress to set up CIF, there are several parameters that can be configured.
Creating an Internet Routing Table
To use internet faxing, you must establish an association between the fax telephone number and the remote FaxPress server’s IP address by creating an Internet routing table. On the transmission side, FaxPress will use the routing table to identify the correct destination IP address of the receiving FaxPress. It uses the fax number provided by the fax job initiator to locate the matching IP address in the routing table. The routing table is sorted based on fax number. FaxPress should never get the wrong IP address.
When your FaxPress server sends a fax, it will use the lookup table to determine whether to use a phone line or the internet. When it receives an internet fax, a FaxPress server will process the fax normally, but if the FaxPress server sees an external number, the FaxPress server will automatically use its phone lines to forward the fax to its final destination.
The routing table allows the FaxPress server to know when to use internet faxing and when to just use its own phone lines, by associating remote fax numbers with remote FaxPress servers.
The routing table allows a local FaxPress server to use a remote unit to:
| ■ | Fax all faxes addressed to another country |
| ■ | Fax all faxes addressed to another area code within a country |
| ■ | Fax all faxes addressed to a specific fax number prefix within a country and an area code |
| ■ | Fax all faxes addressed to a specific fax number |
You can also configure your CIF to resend the fax over a local phone line if acknowledgment is not received from the remote FaxPress server within a specified time period.
To add a new Internet routing table, follow these steps.
| 1. | Login to FaxPress as Supervisor and expand the Administration branch. |
| 2. | Right-click on Castelle Internet Faxing and then, from the context menu, select Add. |
The Castelle Internet Fax dialog box will be displayed.
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| 3. | Specify the remote server’s TCP/IP address |
FaxPress IP Address — In the FaxPress IP Address field, enter the IP (Internet Protocol) address assigned to the remote FaxPress server. The address should be entered as a quadruple triplet, such as 192.168.2.220.
| 4. | Specify phone number selection criteria. |
When the local server sees a fax number, it will parse it per the criteria you set in the next three boxes to determine whether it should be sent to the specified remote server. You can specify phone number criteria in terms of country code, area code, and fax number or fax number prefix.
At a minimum, only one of the three criteria boxes needs to be filled in. If two or more boxes are filled in, the specifications will be applied using logical AND.
For example, if only the country code is filled in, then all faxes with that country code will be sent to the specified server. If all three boxes are filled in, then faxes will be sent to the specified server if the number has the same country code AND the same area code AND the same fax number or fax number prefix.
Depending upon how you fill in these boxes, you can specify sending to a remote server:
■ All faxes with a specified country code.
■ All faxes with a specified country code AND area code.
■ All faxes with a specified country code AND area code AND local prefix.
■ All faxes with a specified country code AND area code AND local number.
■ Country Code — Enter a country code and leave the area code and fax number blank to instruct your FaxPress to send all faxes with this country code over the Internet rather than via the fax modem.
(The United States’ country code is “1”.)
■ Area Code — Enter an area code and leave the fax number empty to instruct your FaxPress to send all faxes with this area code over the Internet rather than via the fax modem. If you enter an area code, you must also have specified a country code.
■ Fax Number (or prefix) — Enter a fax number to instruct your FaxPress to send all faxes with this fax number over the Internet rather than via the fax modem. Enter a prefix instead of a fax number to instruct your FaxPress to send all faxes containing this prefix over the Internet rather than via the fax modem. If you enter the fax number or prefix, you must also have specified an area code and a country code.
Click on OK. Repeat the process to add as many associations as you want.
If CIF for incoming job is enabled:
When FaxPress receives a CIF job, if the job’s fax number matches its own fax number (according to line settings) then the fax job will be stored in the “assign line to user” incoming fax queue. By default, assign line to user is our “Unaddressed” user. Otherwise, the fax job will be put in the Outgoing fax queue and sent based on the provided fax number in the incoming fax job. If the fax number in the incoming fax job contains T-30 Sub-Addressing (e.g. 408-852-8103#1234##), incoming fax will be routed to the specific user’s mail box based on the matching mail box ID (e.g. 1234). No other fax routing functions are performed.
If CIF for incoming job is not enabled, then incoming CIF jobs will be thrown away.
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FaxPress WebHelp
Last Updated: 9/12/2007
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